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Please allow 4-5 working days for local order delivery due to Covid-19 smart lockdown restrictions.

FAQS

Theme Questions

Please note the shipping policy adapted by Get theIrongear.com

  • – Shipping available all over Pakistan.
  • – Free Standard shipping for all orders exceeding PKR 2,000/-
  • – The Irongear also has Premium Shipping available for your convenience.
  • – To curtail fraudulent, all orders are shipped on COD/Bank Transfer payment method.
  • – We amend our policies time to time, please stay updated with us.

  • In case the customer is absent upon delivery, a representative would call and act upon the instructions of the customer. The parcel can either be delivered on another time or dropped by at neighbors only upon receiving the payment..

Currently, Irongear accepts payment via Cash on Delivery and Bank Transfer Only.


Last Order Processing Before 6PM

Lahore

Same day delivery by our own staff (cash on delivery available).

Islamabad - Rawalpind

Same day dispatch from Lahore Office, next day delivery by courier service (cash on delivery availabe on selected items, usually items less than 5KG).

Rest of the Cities

Same day dispatch from Lahore Office, next day delivery by courier service (cash on delivery availabe on selected items, usually items less than 5KG).
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Pending: When we receive a new order in our system the default status is ‘Pending”.
Phone verified: Next, our representative will call for order confirmation. Once ordered is confirmed the status will change to Phone verified. Then the seller will prepare your order for shipping and ships it.
Order Shipped: When order shipped by the seller but not yet received by the buyer. The status of such orders changed to Order Shipped.
Order Complete: When the customer received the order its status gets changed to order complete. Order Cancelled: When the order was canceled. All customers will be notified whenever the order status gets updated. In case of cancellation, customers will get an alert on email with the reason why it is canceled.
Awaiting Advance Payment: Some products required advance payment. When such orders are placed their status will be changed to "Awaiting advance payment" by our staff once the order is verified over the phone. We process the orders after receiving full or partial payments.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Unable to find satisfactory answers ? Contact Support